Whether it’s a quick service, a repair, or a warranty claim, our team is dedicated to getting things back on track with care and efficiency. We understand the frustration when something isn’t working as it should, and that’s why we aim to make the process as simple and stress-free as possible for you.
Items that are genuinely faulty are covered under warranty. Please understand we will need to replicate the fault with your product before we move forward with any remedies.
If you are having trouble setting up your new unit please raise a support ticket with the product’s brand through their website. They will have more detailed information on their particular products and will have better advice than us as we sell hundreds of different types of items. Some brands are overseas businesses so please allow them some time to respond.
Sometimes items are misdiagnosed by customers, and issues can be remedied through troubleshooting measures such as firmware updates or alterations to other areas of the studio set up.
To avoid sending an item that is not faulty, we need to qualify the fault first.To do this, and for us to begin a case for you, please send and email with the following information to:
4. Picture/video of the problem. A video will help expedite the process
For dead on arrival items we will try to resolve the process as soon as possible.
For all other items that fall under the warranty period (usually 1-3 years depending on the product) the time it takes to resolve an issue includes shipping times, and then we say to allow 10 business days for the supplier to inspect and resolve the issue. It can take longer if they need to order in a special part.
It will be up to the supplier to determine whether they will repair or replace the item.
